Refund policy

🌟 Refund & Return Policy – Nana’s Chana

At Nana’s Chana, your happiness is our top priority. We always try to serve you the freshest, tastiest, and best-quality snacks. But in case something goes wrong, don’t worry – we’ve got a simple and quick return & refund policy for you.

🕒 3-Day Easy Return & Refund

You get a 3-day return window from the day you receive your order.
Not happy with the quality, freshness? Just let us know.
Get your refund in 3 days – fast, simple, and tension-free!

📦 How to Return

Contact Us – Mail us at Nanasfood1996@gmail.com or call 7373905454.
Share Details – Give your order info + reason for return.
Pickup – If approved, our team will arrange pickup from your delivery address.
Condition – Product should be unused, in original packing. We may ask for photos before pickup.

💰 Refund Process

After checking the returned product, we’ll issue a discount coupon equal to your order value.
This coupon can be used on any product from our website – your money stays with you!

📌 Terms & Conditions

Time Frame – Return request must be raised within 3 days of delivery.
Product Condition – Must be unused, sealed, and in original packaging.
Refund Method – Refunds are given as discount coupons for future purchases.
Non-Returnable Items – Some products (due to hygiene/safety) may not be returnable. Such items will be clearly mentioned in product details.
Damaged/Defective Products – If you receive a damaged or wrong item, contact us immediately. We’ll arrange a replacement or full refund.